All orders are shipped from the UK mainland.
Working days are Monday - Friday, excluding Bank Holidays. 

All orders over £20 for the UK Mainland will be sent FREE by Royal Mail 48 Hour Tracked service. You will receive a tracking number once a shipping label has been created.

All orders under £20 for the UK Mainland, you will have a choice of Royal Mail 48 Hour Tracked service or Royal Mail 24 Hour Tracked service. You will receive a tracking number once a shipping label has been created. The cost is displayed at checkout before you confirm your order.

Royal Mail 24 Hour Tracked delivery method will be dispatched the same day if ordered before 15:00 Monday to Friday (excluding bank holidays). Orders placed after 15:00 Monday to Friday may will be dispatched the next working day. 

*Due to the large number of orders that Royal Mail is currently receiving, they are experiencing some delays to standard services.*

The use of any other delivery method will be charged to you at the extra cost displayed on the website before you order.

UK

• 48 Hours Tracked Royal Mail (Delivery 2-3 Business Days) 
• 24 Hours Tracked Royal Mail SIGNED FOR (Delivery 1-2 Business Days) 
  
  

EU - We only offer tracked EU deliveries to ensure you receive your order.

• Royal Mail- International TRACKED & SIGNED (Delivery 3-5 Business Days)
  

Rest of the World -  We only offer tracked deliveries to ensure you receive your order.

• Royal Mail - International TRACKED & SIGNED (Delivery 6-7 Business Days)
  
  

Returns

Thank you for contacting us about a return. Please follow the instructions below to complete your return.

1. Contact us at info@buynicotinepouches.co.uk before returning your items.
2. Please wait for us to confirm your return is accepted.
3. Pack the items you're returning.
3. Print your return shipping label from your chosen delivery provider.
4. Attach the label to the package.
5. Cover or remove any old shipping labels.
6. Give the package to the carrier identified on the label.
7. Send us your tracking code to ensure we receive the return.
8. Track return

Return Address is:
Buy Nicotine Pouches - Oakhill Europe Ltd
Hersham Place Technology Park,
Molesey Road,
Walton On Thames,
United Kingdom,
KT12 4RZ

We will process your return within two working days, issue replacement products or return if needed. Please allow four working days for funds to appear in your account.

You can read more on our return policy here. 

Nicotine containing products can only be purchased and shipped to those who are over the age of 18, according to current UK legislation. As of October 2015, we are required to verify the age of any new customers. 

Once verified, You will not need to verify your details again when placing any future orders.

How Do You Verify My Age?

We use an industry-recognised third-party system to verify your age. The system runs several independent checks to verify you are 18 or over, including credit record, the UK electoral roll and the UK birth register checks. We carry out as few checks as possible; the only time we would check multiple records is if we were unable to verify your age using previous check(s).

 

We endeavour to get your products to your door as quickly as possible. To achieve this, most orders made before 15:00 Monday to Friday will be shipped the same day.

We ensure that all orders are shipped within two working days, Monday - Friday, of the purchase date. If an order is placed after 15:00 Friday, it might not be shipped until the following Monday as we are closed during weekends and bank holidays. We recommend taking advantage of the Royal Mail - 24 Hour Tracked shipping option.

Royal Mail 24 Hour Tracked delivery method will be dispatched the same day if ordered before 15:00 Monday to Friday (excluding bank holidays). Orders placed after 15:00 Monday to Friday may will be dispatched the next working day. 

*Due to the large number of orders that Royal Mail is currently receiving, they are experiencing some delays to standard services.*